Support Engineer

Berlin, Germany
Full-Time

Company Description

Quobyte’s data center file system is a full-stack storage system and makes direct use of kernel, network, and hardware facilities. Hence, passion and curiosity about the underlying system mechanisms and the drive to analyze problems throughout the full stack are a must when working on core storage features.

Much of what makes Quobyte’s data center file system is based on complex distributed algorithms. The system contains comprehensive data and system management functionality. Finding and implementing clean and extensible abstractions and protocols that blend well into the larger design and architecture and building powerful and easy-to-use features should excite you.

Our pragmatic development culture revolves around code reviews, CI, bug tracking, and extensive unit and integration tests. Under changing priorities, you are expected to manage your time independently and efficiently and drive feature development to completion. You’ll own problem cases from analysis to their resolution.

Job Description

As a member of our technical staff, you’ll join the engineering team in Berlin as a full-time support engineer. You’ll take ownership of customer problems and analyze and solve them remotely by offering guidance or by accessing the systems remotely. Problems range from RTM-level questions to analyzing complex interactions between product, software, hardware, and network platform, and a wide range of third-party products (for example Kubernetes, OpenStack, KVM/Qemu, and more) and applications (HPC, post-production, and more).

You’ll interact with software engineers and product management to get bugs fixed and improve the product. You’ll also refine the documentation and write knowledge base articles. If you are interested, occasional on-site visits to customers around Europe may become part of the job.

Qualifications

  • Ability to work in a startup environment (ownership, initiative, flexibility)
  • Strong oral and written communication skills in English
  • Strong Linux knowledge
  • Strong TCP/IP, Ethernet, Infiniband knowledge
  • Good server hardware knowledge (PCI, SATA, SAS)
  • Good Windows knowledge
  • Ideally, experience with container and VM environments (KVM, RHEV, OpenStack)
  • Ideally, MS, BS or PhD in Computer Science or a STEM discipline

Additional Skills

Linux, Networks, Programming experience, Hardware knowledge

Interested?

To apply, please send your CV (plain text or pdf please) to work@quobyte.com.

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To apply, please send your CV (plain text or pdf please) to work@quobyte.com.